Welcome to our Returns Information page. We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return process to ensure your satisfaction.
Return Policy Time Frame
Items can be returned within 30 days of the delivery date.
Condition
Items must be in their original condition, unused, and with all original packaging and tags attached.ExceptionsCertain items, such as final sale items, perishable goods, or personalized products, are not eligible for return.
How to Return an Item
Request a Return: Forward your email receipt to aircade.online@gmail.com to initiate the return. We will notify you when the return is accepted.
Prepare Your Return: Pack the item(s) securely in the original packaging, if possible. Include the packing slip or a note with your order number and reason for return.
Ship Your Return: Affix the prepaid return label provided to your package. Drop off your package at any carrier location or schedule a pickup.
Return Shipping Costs
Domestic Returns: Return shipping costs for international orders are the responsibility of the customer. We recommend using a trackable shipping method to ensure the safe return of your item(s).
Refund Process Processing Time
Once we receive your return, please allow 5-7 business days for processing.
Refund Method
Refunds will be issued to the original payment method. It may take 3-5 business days for the refund to appear on your account, depending on your bank or credit card issuer.
Restocking Fee
There is no restocking fee for returned items.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team within 7 days of delivery. We will arrange for a replacement or issue a refund.
Contact Us
If you have any questions or need further assistance, please contact our customer service team: aircade.online@gmail.com
